You can make a purchase through our online store and available as well on amazon.com

Once your order is placed, you will receive an order confirmation email to the address you provided at checkout. This email will include your order number, a summary of the items purchased, and your shipping details. If you do not see the confirmation email within a few minutes, please check your spam or junk folder. You can also log into your account at www.elevatebrows.com/account to view your order status.

We process orders quickly, but if you need to change your shipping address, please contact us as soon as possible at michelle@elevatebrows.com with your order number and the updated address. We will do our best to make the change before your order is dispatched. Once an order has been shipped, we are unable to redirect it.

Billing address changes after an order is placed are generally not possible as the payment has already been processed. However, if you notice an error, please contact us at michelle@elevatebrows.com and we will assist you as best we can. For future orders, you can update your billing address in your account settings before checkout.

Yes! We ship worldwide. International orders are delivered within approximately 3–9 business days after dispatch. Shipping rates and estimated delivery times will be displayed at checkout based on your location. Please note that international customers may be responsible for any applicable customs duties or import taxes imposed by their country.

All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays). Once your order is dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your package every step of the way.

Estimated delivery times after shipment are: United States: 3-7 business days | Canada: 1-3 business days | International: 7–14 business days. Please note that delivery times may vary during peak seasons or due to carrier delays. Once your order ships, you will receive a tracking link to monitor your delivery in real time.

We offer a 30-day return policy. If you are not satisfied with your purchase, you have 30 days from the date of delivery to request a return. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please email us michelle@elevatebrows.com with your order number and reason for return. Approved refunds are processed within 5–7 business days to your original payment method.