Shipping Policy

Shipping Policy

Effective Date: January 1 2025

At Elevate Brows™, we aim to provide a seamless shipping experience. Below, you’ll find important details about our shipping process, delivery times, and carriers.

Shipping Methods and Carriers

We ship to the United States, Canada, and select international destinations using reliable carriers to ensure your products arrive safely and on time. Our shipping partners include:

• United States: USPS

• Canada: Canada Post, UPS, or ChitChats

• International (United Kingdom, Ireland, Germany, France, Italy, Belgium, Netherlands, Australia): tracked international carriers

Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). Once your order is processed, it will be handed over to the carrier for delivery.

Estimated Delivery Times

• United States: 4-8 business days via USPS.

• Canada: 4-8 business days via Canada Post, UPS, or ChitChats.

• International: delivery times vary by destination and customs processing. Tracking is provided on every order.

Please note that delivery times may vary due to factors outside our control, such as weather conditions, carrier delays, or customs processing.

Shipping Rates

US and Canada orders of $35 or more qualify for FREE standard shipping. For US and Canada orders under $35, shipping is calculated at checkout based on your location and the weight of your order. International orders ship at a flat rate of $15 USD. We also occasionally offer additional shipping promotions—check our website or sign up for our newsletter to stay updated!

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the progress of your shipment.

International Shipping

We currently ship to the United States, Canada, the United Kingdom, Ireland, Germany, France, Italy, Belgium, the Netherlands, and Australia. If you’re outside these regions, we hope to expand our shipping options in the future.

Customs, Duties, and Taxes

For Canadian and other international orders, any applicable duties, taxes, or customs fees are the responsibility of the recipient. We recommend checking with your local customs office for more information on additional charges.

Lost or Delayed Packages

While we strive to ensure timely deliveries, unexpected delays can occur. If your package has not arrived within the estimated time frame, please contact us at michelle@elevatebrows.com, and we’ll be happy to assist.

Contact Us

If you have questions about our shipping policy, please reach out:

• Email: michelle@elevatebrows.com

• Address:1241 Dundas St West, Toronto Ontario M6J 1X6

Thank you for choosing Elevate Brows™! We’re committed to delivering your orders with care and efficiency.