Return and Refund Policy

We want you to feel confident ordering from Elevate Brows. You have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, the item must be unused, unopened and in its original packaging. For hygiene and safety reasons, opened or used brow treatment products and tools that cannot be resold are not eligible for return unless the item arrived damaged or defective.

Proof of purchase is required. To request a return, email michelle@elevatebrows.com before sending your item back. Items returned without prior authorization may not be accepted.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us as soon as possible with your order information so we can review the issue and make it right.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears.

Questions

For return or refund questions, contact michelle@elevatebrows.com.